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Follow these best practices for responding to difficult customers and improving customer satisfaction.

Holiday pay is the compensation workers receive for working (or not working) on a holiday. Learn how to create a holiday pay policy and the benefits of having one.

Learn the best IT certifications to validate your skills and knowledge.

Need help with your New Year’s Resolutions? Try one of these popular apps.

Thumbtack's Small Business Friendliness Survey reveals the top states for small businesses. We'll also share the worst states to start a business.

This review examines National Processing's business loan offerings and which are best for small businesses.

This review examines Twilio Flex's contact center software cost and features for small businesses.

Small business insurance may not always be mandated legally but it's a crucial investment. Learn the risks of skipping proper insurance coverage.

Time sheets track how many hours your employees spend working on-site or remotely. Learn how time sheets work and how they benefit businesses.

This review covers AT&T's Business Internet plans, cost and bandwidth for SMBs.

This guide describes how payment fraud is becoming more common and how small businesses can protect themselves and their customers.

Some majors land higher-paying jobs right after graduation. Here's what they are, and what you can do if your major isn't one of them.

Recent data shows you can make more money freelancing than with a traditional job. Learn about the earning power, upsides and downsides of freelancing.

The online learning market is booming. Online learning resources help you learn new skills, business concepts and niche specialties to boost your career.

Here are unique, history-inspired career paths you can take instead of going into teaching or academia. Many intersect with the business world.

Free project management training resources can help you become a better IT manager. See our recommendations for the top courses and certifications.

Companies spend massive amounts of money looking for qualified employees. Learn how the skills gap is limiting the hiring pool and how to address it.

Find out how you can use statistical analysis to organize your data and make better decisions for your business.

Technical skills dominate three separate rankings of the top skills employers are looking for.

Many salespeople give up too quickly, but long-term sales persistence pays huge dividends. Get tips on sales persistence and resources for improving sales.

If you are looking for a job that offers plenty of remote as well as alone time, here are 15 great career paths for introverted workers.

Knowing your way around a 3D printer could help you find a job. See career opportunities, salary information and the pros and cons.

How do you know if your job is the right career for you? This guide can help you determine if it’s time for a career change.

Many organizations use a learning management system to give employees opportunities for expanding their professional development.

A business partnership agreement outlines the rights and obligations of partners in a business. Learn how to write one and what it should include.

Work-from-home productivity is often higher than in-office rates. Here is how to make your team effective no matter where they work.

This guide offers tips for small businesses trying to collect debts.

Employee absences can affect a company’s bottom line. Learn how to manage PTO issues with tracking tools and a smart time-off policy.

Social media identity theft is growing. Learn to safeguard your personal information and reduce your risks by securing your accounts and staying private.

Social media harassment can be stressful. If your business is the target of social media harassment, this article can help you put this chapter behind you.