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Customer service programs help you better serve consumers. See the most effective solutions, including Freshdesk, Zendesk and Hootsuite's Sparkcentral.

Reference checks help employers understand job candidates' qualifications and make informed hiring decisions. Learn 32 reference check questions to ask.

A thoughtful onboarding process can help set new employees on the path to success. Use this checklist for a new hire's first day and beyond.

Depending on the circumstances, you may need to do background checks on job candidates. Learn when background checks are warranted and how to conduct them.

This guide explains what benchmarking is, why it is important and how you can use it to give your business a competitive advantage.

Credit checks are routine for businesses hiring employees in sensitive roles or industries. Learn how employment credit checks work.

Do you run background checks on prospective employees? See if you could be violating the FCRA.

Learn how to verify your candidates' educational credentials before you make your next hire.

Are you running the right types of background checks when you hire employees? Find out what information you might be missing.

Here's what you should know if you're considering using a staffing agency for your business, including the cost, advantages and misconceptions.

Hiring the wrong person can be costly, but just how much? This guide examines the potential costs of hiring the wrong candidate.

It's important to know what to put in and what to leave out of a formal job offer. Here are some guidelines for crafting a detailed offer letter.

Rescinding a job offer is a sensitive issue with potential liability. Learn when you can and can't rescind a job offer, and how to inform the candidate.

If you’re considering hiring at-will employees, you should first understand the benefits and drawbacks outlined in this guide.

Hiring a former employee, or "boomerang" employee, is often an option. Find out if hiring boomerang employees is a smart move for your business.

Employee referrals will streamline and improve your business’s hiring process. Here is what you need to know to create a great program.

If you want to create a great internship program to help recruit young professionals for your business, this guide offers the tips you’ll need to get started.

While some companies prefer internal hires, there are pros and cons to using an internal or external candidate pool for open positions.

Learn how giving employees freedom increases their loyalty to your company and ways you can provide that freedom.

While they may cost a bit more, exempt employees can bring many advantages to your business, such as no overtime and no minimum-wage requirements.

Find out the advantages, drawbacks and costs of offering employees relocation packages and what to include in your plan.

Being underpaid is the top factor motivating employees to leave their jobs. Learn the data behind this trend and suggestions for keeping your team happy.

When interviewing job candidates, employers must avoid asking certain questions to comply with the law. Learn which problem questions not to ask.

There are differences between taxable and nontaxable fringe benefits. Learn how your business can create a great benefits plan for your company.

Maternity leave policies can boost employee retention and attract top talent. Learn about maternity leave laws and how to develop a maternity leave policy.

Find out how several major brands are implementing diversity and inclusion in their culture and daily operations.

This guide explains the ins and outs of COBRA insurance for small businesses and employers.

This guide to employee surveys can support businesses as they create employee surveys and gather feedback from their workforce.

Learn about the pros and cons of HSAs to determine if you should include one in your employee benefits package.

Your business might require a staff reduction. Here's how to determine whether that should be a furlough or a layoff and how both options work.