Wix POS Review

Why Wix Is Best for Multichannel Businesses

Wix POS is best for multichannel businesses — companies that have an e-commerce and brick-and-mortar element to their business. This includes small retail shops that are selling online and e-commerce businesses that visit trade shows and local events, such as handmade stores branching out from online sales.

With Wix, you can create one product catalog for all your sales and customers will have the option to purchase online or in your store. The software syncs your inventory across all your channels automatically, making inventory management easier. 

Customers can also pick from flexible delivery options. For example, a customer can place an order on your website and choose to either have it delivered or they can pick it up at your store. Customers could also place an order at your store and have it delivered to their home. 

Wix POS allows you to accept payments and keep track of your inventory. Source: Wix

Usability

One of the things we like about Wix is how easy the software is to use, especially if you’re already a Wix customer. The interface is intuitive, and most customers find the menus and dashboard easy to navigate. The POS software is similar to its website builder in that it’s mostly plug-and-play, so it doesn’t require any complex configurations. This means businesses without technical expertise can get Wix POS up and running without trouble or spending a lot on outside support.

The hardware is also fairly simple to use and it integrates seamlessly with the POS software. Wix also provides a seamless checkout process with an automated sales tax calculation, flexible pricing, discounts and customized receipts. 

Wix Features

Payment Processing

Wix Payments makes it easy to accept online and in-person payments. The company has a flat-rate charge of 2.6% on all payments, which is much more affordable than what other POS providers charge. We like that Wix doesn’t charge any additional fees for refunds or chargebacks, which is rare among POS providers.

Wix also provides an integrated dashboard where you can review your sales for the day. You’ll see your total sales volume and how these transactions break down between online and in-person transactions. 

You can use Wix to accept online and in-person payments. Source: Wix

Hardware

Wix offers the hardware needed to accept customer payment in-store or on the go. The terminal is an excellent option for traditional brick-and-mortar stores, and the secure card reader ensures customer payment information is kept safe. The customer-facing display also provides a smoother checkout experience for your guests. 

The hardware is also portable, allowing you to accept transactions on the go. For side hustles, sole proprietorships and local, independent businesses that attend local events or trade shows to supplement their business, the mobile credit card reader is a compact, useful tool.

You can accept credit card, debit card, chip and contactless payments. Source: Wix 

Inventory Management

You can use Wix POS to manage the inventory for your e-commerce and brick-and-mortar businesses. The software can track up to 50,000 products, and you can create up to 10,000 variations of each product. You can arrange different products by style, category or sale and manage them directly from the POS system.

You can also track inventory levels in real time based on sales you make or refund requests that you receive throughout the day. You can adjust your inventory levels by adding stock keeping units manually or with your barcode scanner. 

These tools are great for new businesses trying to better understand which items they need to stock up on frequently and which they don’t. Proper inventory management is key to reducing waste and maintaining healthy cash flow.

Analytics and Reporting

You can use the software to monitor your business’s performance and receive custom reports, such as those that monitor your company’s sales performance and see how sales are trending over time. The information you receive will help you make data-driven decisions about your business. 

You’ll also receive data about your customers, which you can use to create targeted marketing campaigns and promotions. You can also monitor your team’s performance and assign custom roles and permissions. 

Wix Costs

We like that Wix is transparent about its pricing, and that it includes plans suitable for businesses running a tight budget. Here are the software plans customers can choose from:

• Core plan: The Core plan costs $29 per month and offers the basic functionality needed to accept payments online and in person. However, the software won’t calculate the sales tax for you, and you’ll only receive basic marketing, analytics and e-commerce tools.
• Business plan: The Business plan costs $36 per month and, in addition to accepting payments, the software will calculate the sales tax on up to 100 transactions per month. You’ll also receive up to 100GB of storage and standard marketing, analytics and e-commerce tools.
• Business Elite plan: The Business Elite plan costs $159 per month and comes with unlimited storage. The software also automates the sales tax on up to 500 transactions per month. With this plan, you’ll receive the most advanced marketing, analytics and e-commerce tools.

Wix also offers a Light plan for $17 per month, but that plan does not include the ability to accept payments or engage in e-commerce transactions. Businesses in need of POS system functionality will need to choose from one of the three plans listed above. 

If you’re looking to order hardware, there are two basic packages you can choose from:

• The Complete Retail POS Package: This package costs $1,295 and comes with a terminal, card reader, receipt printer, cash drawer and barcode scanner.
• Your Retail Essentials: This package costs $995 and comes with a terminal, card reader and its dock. 

The Complete Retail POS Package comes with a terminal, card reader, receipt printer, cash drawer and barcode scanner. Source: Wix

Wix Setup

The setup process with Wix is fairly simple, and you’ll start by creating a Wix Payments account. From there, you can purchase the software and hardware best suited to your business needs, and the company will ship your POS kit to you. 

According to Wix, you should be able to simply unbox your POS system and plug it in. From there, you’re ready to begin accepting in-person payments. Wix doesn’t appear to offer onboarding options to new customers. 

Wix Customer Service

While Wix does offer customer support over the phone. When we submitted a support ticket, we were disappointed to learn that the company doesn’t offer email support or live chat options. The company doesn’t offer separate customer support for its POS system, so phone support can be limited. 

The company did receive 4.6 out of 5 stars on Trustpilot, and there are currently over 17,000 reviews. However, many of these reviews are for the company’s website-building services. Overall, most customers seem to find the company’s customer service helpful, but there are complaints that it can be hard to reach someone. 

Wix provides a Help Center with tutorials and detailed articles on relevant topics. So, you may be able to find the answer you need on your own. 

Wix Drawbacks

If you’re a current Wix website customer, the POS software may be a good fit for your business. However, there are some drawbacks new customers will want to consider first. The software is only available to businesses in the U.S. and Canada, so it’s not an option for everyone. 

The company doesn’t provide any onboarding for new customers, and its customer support is lacking compared to what other POS providers offer. So, the service may not be a good fit for larger retail companies with more complex needs. 

Methodology

We compared Wix to dozens of other POS providers to see where the company stands out and where it could improve its offerings. We also looked at customer reviews on sites like Trustpilot and the Better Business Bureau to see what the customer experience is like. 

Overall Value

We recommend Wix for…

• Current Wix website customers who need a way to accept in-person sales.
• E-commerce businesses that want to accept in-person sales. 
• Small retail companies that need basic payment processing software. 

We do not recommend Wix for…

• Any business types other than retail or e-commerce.
• Business owners outside of the U.S. or Canada.