Nextiva is a unified communications platform with features and tools to support business messaging, video conferencing and phone calls. Unlike most providers, Nextiva lets its customers mix and match plans to build their own bespoke phone system that pairs the right features and costs with each team across your organisation. Nextiva inched out the competition and led all business phone providers we reviewed with the highest average score across pricing, ease of use, features, integrations and customer support.
The platform’s excellent ease of use, customer service, mixed plans and security measures made it our top pick for multi site retail and healthcare businesses where data privacy is a necessity. Although the UK has left the EU, it’s still bound by GDPR laws which Nextiva’s network meets and exceeds.
The company’s network has to be secure everywhere, not just in Britain. For example, in its home country of the U.S., Nextiva has built its platform to adhere to stringent laws surrounding medical privacy called HIPAA. The following Nextiva services are fully compliant with HIPAA: phone service, auto attendant, call record, virtual faxing, 1:1 video conferencing, team video conferencing, audio-only conferencing, advanced interactive voice response and many software integrations. The system’s key security measures include the use of SSAE 16-certified data centres, redundant call path networks and multiple points of presence.
A benefit of Nextiva that we appreciate is how the platform is regularly updated. Recently, the desktop apps have had their functionality improved. Users can now easily search for voicemails, quickly access shortcuts and be alerted when a network connection is down. In addition, Nextiva has beefed up its ability to identify spam calls via a Caller ID alert and has made it simple for the desktop app users to customise where call alerts appear.