Zelle for Business

What is Zelle?

Zelle is a digital payment platform that makes sending and receiving money easy for people and businesses. While many businesses accept mobile wallet and NFC mobile payments, they may not be familiar with Zelle.

Zelle was founded by Early Warning Services in 2016 and is headquartered in Scottsdale, Arizona. Its U.S.-based peer-to-peer (P2P) and business-to-business (B2B) mobile services allow users to send and receive money using only the recipient’s mobile phone number or email address.

Zelle helps businesses and individuals reduce paper check usage and cash transactions. Zelle transactions are instant; the service even notifies you via email or text when you receive a payment.

Over 1,800 financial institutions have Zelle partnerships. While anyone can use Zelle’s P2P service via their bank or the Zelle app, not every bank supports Zelle for businesses. Your financial establishment’s business banking services must specifically include Zelle as an option for your business bank account.

With steady business and consumer adoption, Zelle transferred hundreds of billions of dollars in 2023 alone.

How does Zelle for business work?

When you use Zelle for business, you connect the payment platform to a corporate bank account. You can then send and receive funds almost instantly without racking up credit card transaction fees, since Zelle doesn’t support credit cards.

Zelle was initially used for P2P transactions only. However, in 2018, the company introduced the Zelle business account function. To use Zelle for business, business owners must have an established checking or savings account at a financial institution that supports Zelle for business. Then, they can send and receive money via their financial institution or its mobile banking app.

Because Zelle payments are tied directly to a bank account, they’re transmitted in minutes; this removes the hassle of physical invoices and checks. Businesses don’t have to wait for a payment to arrive by mail — it’s all digital.

Here’s how to get the most out of using Zelle for business:

• Evaluate your financial institution’s Zelle policies. Ideally, your bank or credit union will facilitate Zelle business usage without charging transaction fees, which saves you money. Some financial institutions may charge a fee, but it’s uncommon.
• Check your bank’s transaction limits. Banks and credit unions can set their own Zelle transaction transfer limits for small businesses. Check with your bank before adding Zelle to your payment options.

Pros and cons of using Zelle for business

Pros

• Zelle allows you to receive nearly instant payments to your corporate bank account.
• Payments are processed faster than PayPal or Venmo’s free version, regardless of day or time.
• Zelle is a convenient method for no-contact payments.
• Zelle helps you to categorize your digital payments for stress-free accounting.
• Most banks don’t charge Zelle transaction fees.

Cons

• Zelle for business requires both the sender and the recipient to enroll in Zelle through their bank.
• Zelle doesn’t accept credit cards for transactions.
• Zelle doesn’t offer purchase protection.
• If a purchase has already gone through, Zelle does not reverse payments. This means you must refund the purchase with a different payment method.
• If your recipient has multiple phone numbers and you send a Zelle payment to the wrong one, it could delay the money transfer for a few days. The recipient must add the mobile number you used to receive the transaction.
• Zelle is not compatible with international banks.

Which banks and credit unions use Zelle?

The complete list of financial institutions that use Zelle includes hundreds of options.

Well-known banks and credit unions that accept Zelle include the following:

• Ally Bank
• America First Credit Union
• BMO
• Citi
• Farmers & Merchants
• Navy Federal Credit Union
• PNC Bank
• Peoples Bank
• USAA
• Wells Fargo

Is Zelle safe?

Zelle doesn’t rely on paper checks or cash, so payments can transfer immediately from one account to another.

However, instant payment isn’t perfect. If you send a payment to the wrong person, you can request a chargeback only if the charge shows as a pending transaction. When a charge is pending — or if the recipient doesn’t have an account with Zelle — immediately contact your bank to cancel the transaction. If the recipient doesn’t have a Zelle account, you may have to wait 14 days to receive your money back.

If you send money to the wrong account, or if a customer sends a payment to the wrong account, you’re typically out of luck. However, Zelle now offers a reimbursement process for “specific scam types,” but always double check the recipient before sending your money.

How much does Zelle cost?

Zelle does not charge fees for its service. However, banks can set transaction limits and may charge fees when you use Zelle. Contact your bank to see if any fees apply.

How to set up a Zelle business account

Here’s how to start using Zelle for business:

• Verify that you have an eligible bank account. You will need, at minimum, a qualified business checking account and debit card (a credit card is not accepted). If your bank doesn’t have Zelle as a payment option on its mobile app or website, you can’t use Zelle for business. However, consumers can send money via the Zelle app directly (for iOS or Android) if their bank doesn’t support Zelle.
• Link an email and phone number. Choose an email address and business phone number to link to your Zelle business account. This email address and phone number can’t be the same as those associated with your personal account. While this will give you another login to remember, Zelle is doing you a favor by keeping your personal and business transactions separate.
• Get your customer’s information. To create or receive a transaction, you’ll need the customer’s email address or phone number. Similar to PayPal and Venmo, transactions are automatic; you don’t need a routing number. You can then use Zelle to send and receive money using your bank’s mobile app.

Zelle simplifies sales and payments

Zelle is a convenient and versatile payment solution for many businesses. However, because it’s completely dependent on individual banks to implement, it offers a bit less flexibility.

If you need a frill-free payment platform to help enhance and grow your business, Zelle is an excellent solution that simplifies transactions for customers and business owners. It’s also a strong addition to your payment options that offers customers more convenience. However, if you need a more comprehensive payment solution that tracks tax information, you’ll likely need to include other options; these other choices can include PayPal and Venmo for business in addition to accepting credit cards and other digital options via one of the best credit card processors.

Amanda Clark and Eduardo Vasconcellos contributed to this article.