Justworks Review

Why Justworks Is Best for Startups

Justworks offers 24/7 customer support. This practice is especially useful for startups that are scaling fast but also trying to get off to a good start with their teams. We also love that Justworks subscribers get access to a dedicated account manager who offers prompt, personalized support. The average response time from Justworks account managers is two hours, which is faster than most PEOs we reviewed, particularly for email support.

Justworks offers an intuitive dashboard with tools for easily managing your alerts and tasks. Credit: Justworks

We also found Justworks software easy to use for both employers and employees. It includes useful features like employee self-service tools, document storage, payroll processing and recordkeeping, and HR compliance assistance — all of which is important for a startup. Launching and scaling a business quickly takes a lot of coordination, and we found Justworks to be a straightforward, effective platform for supporting that goal.

Usability

The Justworks platform is easy for administrators and employees to use. In our review, we felt the interface was very sleek and modern, and even your least-tech-savvy staff should find it easy to navigate. Adding new employees to the system and running payroll are both user-friendly processes.

Adding a new employee in Justworks’ system is quick and easy. Credit: Justworks

For an overview of how your company is performing, you can access one of many Justworks reports. We like how Justworks breaks down data into digestible reports so you can make business decisions based on accurate information. There are many prebuilt reports covering topics such as benefits and payroll. Plus, administrators can customize the reports by selecting or deselecting different fields.

You can also create and use custom fields for reporting. All of the Justworks reporting tools are located on the Reports page, which appears in the Company section along the side menu. You can also export your reports as a comma-separated values file to save or share them easily.

Employees can use the platform for a variety of self-service tasks on both the desktop platform and the mobile application. For example, they can edit their personal profile, elect and modify employee benefits, view pay details, record hours worked, and submit time-off requests.

We found that Justworks makes these processes very straightforward. Plus, employees can access step-by-step instructions and tutorials in the Justworks Help Center if they get stuck. The platform syncs in real time, so your entire organization has an up-to-date view of all HR details. The platform also has organization charts and company directories for easy reference.

Justworks Features

Onboarding

We found that Justworks offers intuitive hiring and onboarding features to help startups grow their teams. The intuitive online platform can streamline your employee onboarding process. This practice lets your new hires enter their information directly into the system, thus freeing up your team to perform other HR tasks. We also like how Justworks helps employers set up employee handbooks and clear policies. This way, new hires are equipped with all of the information they need to start off on the right foot. Justworks integrates with the Greenhouse applicant tracking system to help organize the recruitment and hiring process.

Payroll and Tax Management

The Justworks platform allows users to manage employee time and attendance. We like that you can track and manage paid time off (PTO) requests, sync PTO calendars and set holiday calendars. When employee hours have been submitted, Justworks helps you run payroll. Payroll tools support automated direct deposit, bonuses, commissions, reimbursements, one-time payments and overtime payments. Payroll supports all types of payees, including full- and part-time employees, hourly workers, contractors, and vendors.

Justworks can file your payroll taxes and forms for you, such as W-2s, 1099s and payroll taxes (Form 940 and Form 941). You also have the option to run payroll reports to get a clear view of how your company is performing.

Employee Benefits Administration

Justworks can help small startups access expansive benefits options typically reserved for large employers. We also liked the added value of the Justworks PEO Plus plan. With this plan, your employees have access to several affordable employee benefits, including medical insurance, dental and vision insurance, and health savings plans. Employees subscribed to all plans can also access additional benefits, such as 401(k) plans and commuter benefits.

Employees can enroll in a wide range of benefits through the Justworks portal. Credit: Justworks

Risk Management and Legal Compliance

We found that Justworks can help startups with risk management and legal compliance with federal, state and local employment laws. By filing your taxes and unemployment insurance for you, offering workers’ comp, and taking care of Affordable Care Act filings, Justworks takes the guesswork out of legal compliance. The platform has several online resources and tools to keep you informed on current policies and regulations. It also boasts a free suite of online training programs, such as workplace harassment prevention training.

Time Tracking

The Justworks Time Tracking add-on feature acts as integrated time and attendance software. It provides a time-tracking functionality so that PEO customers can view real-time insights on their employees’ time and attendance. Employees can check this tool throughout the week to see hours worked and overtime accrued by employee, department or overall.

Justworks Time Tracking includes compliance tools to avoid meal violations or unapproved overtime. Credit: Justworks

We like that employees can clock in and out through Justworks Time Tracking via the desktop software or mobile application. The tool also can be configured with the relevant employment laws or company policies to provide reminders to employees about required breaks or meal periods. This feature helps businesses avoid incurring fines or penalties and ensures that employees take their breaks.

Justworks Costs

Justworks offers two PEO plans, and it is one of the few PEOs we researched that shares their pricing online. Most competitors make businesses contact the PEO sales team for a quote, but Justworks prioritizes a quick and transparent experience for potential customers. The company charges per employee, which is standard among PEOs. Plans are billed monthly.

If you want to access Justworks without a PEO arrangement, it offers payroll and EOR plans as well. We like that Justworks makes it easy to modify and switch plans. This feature gives businesses the flexibility to subscribe to a plan or add-on feature that meets their evolving HR needs.

We like that Justworks only requires companies to have a minimum of two full- or part-time W-2 employees to be eligible for its PEO services. Most of the PEO competitors we reviewed have a five- to 10-employee minimum requirement, which can be a challenge for very small organizations.

Justworks Setup

We found that getting set up with Justworks PEO is simple. You select which plan you want, provide some details about your business and choose whether you want workers’ comp. Once your company is approved for workers’ comp, you can finalize the remaining details to enroll in the program.

Users can start using Justworks on the first or 16th of the month (current or upcoming), as this is when your first payroll will run. A dedicated Justworks onboarding manager will work with you to activate your account, such as setting up employees and benefits. According to the Justworks sales team, the full setup typically takes two to three weeks. This is on the lower end of the average setup time for the PEOs we reviewed.

We found that the Justworks platform makes setup very easy. Administrators can enter an employee’s email address to send them a link to set up their Justworks account. The platform setup process is straightforward and user-friendly on both the administrator and employee sides. Employees can also access a variety of self-help resources in the Justworks Resource Center. Here, they can learn more about setting up their Justworks accounts, selecting their benefits plans, enrolling in direct deposit and more.

Justworks Customer Service

Justworks has several online resources to help employers and employees manage their HR tasks. For example, the company’s resource center includes guides, frequently asked questions (FAQs), articles and videos. Justworks also hosts events and webinars for HR-related education.

If you need hands-on assistance, Justworks provides 24/7 support via phone, email, chat, Slack and SMS. The dedicated and knowledgeable representatives are quick to respond to customer questions. According to Justworks, the average response time is two hours — considerably faster than the response times of some of the other PEOs we reviewed.

Justworks Drawbacks

Although Justworks offers great customer service and a solid tech platform, the PEO does not offer as many plan customization options as some competitors. You have two PEO plans to choose from; even if you don’t need one of the services in these plans, you will likely pay for it anyway. This may not be a problem for most businesses, but it is something to consider if you want to outsource only a few specific HR functions. If you need a PEO that offers tailored plans, check out our review of TriNet and TriNet comparison.

In addition, we found that the Justworks reporting functions are not as robust or as customizable as some business owners may want. The reports are adequate for the average HR manager’s needs. However, super-data-driven organizations may want to check out our Rippling PEO review and Rippling comparison for a more reporting-focused alternative.

Methodology

We conducted comprehensive research and analyzed dozens of PEO offerings to identify the top PEO solutions on the market. We reviewed product information and attended a demo with Justworks staff members to evaluate the platform’s features and user interface.

We independently reached out to Justworks customer service to assess the level of support offered and to seek answers to questions that arose from our research. When evaluating PEOs for customer service, we prioritized 24/7 availability, quick response times, dedicated support and high-quality service.

Overall Value

We recommend Justworks for …

• Businesses that want transparent, upfront pricing.
• Those that want an HR solution that employers and their employees can manage on their own (with legal guidance).
• Businesses that need customer support outside standard business hours.

We don’t recommend Justworks for …

• Large enterprises.
• Businesses that need a completely customized PEO solution.

Skye Schooley contributed to this article.