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As technology becomes more sophisticated, businesses are gravitating toward softphone apps instead of landline phones to ensure their business phone systems are accessible and cost-effective. But softphones may not be the right choice for every business. Here’s everything you need to know about softphones and how to determine if they’re the right solution for your organization.
Despite its name, a softphone isn’t actually a phone. A softphone (or softphone app) is software that lets you use a computer, phone or tablet to place internet-based calls.
A voice over Internet Protocol (VoIP) provider typically offers softphone software. Softphone apps have user-friendly interfaces and operate like traditional phones: Users can dial numbers and access features such as voicemail, auto-attendant, and do not disturb. You can also mute calls, place callers on hold and transfer calls.
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To use a softphone, you need both of these:
Although an internal speaker and microphone will work, a proper VoIP headset ensures the best possible sound quality by diminishing ambient noise.
Keep the following considerations in mind when you’re choosing a softphone app for your business:
Many of the best business phone system providers include softphone app options. Consider the following top-notch platforms:
Softphones provide many benefits for businesses that need robust, flexible and reliable communication solutions. However, they also have a few drawbacks.
Softphone apps provide significant business benefits that may make them an excellent option for your organization. For example, they’re a great productivity-boosting solution if you want a phone system that integrates better with your CRM software or if you have team members in multiple locations.
Still, before you decide to implement a VoIP system and use softphone apps, consider your business’s unique needs to determine if this communication option is right for you.
Jeremy Bender contributed to this article.