What Is a Business Phone System?
A business phone system is a communications platform for businesses, typically including unlimited calling, automated menus, ring groups to call multiple employees simultaneously, voicemail-to-email functionality and call recording. Types of business phone systems include Voice over Internet Protocol (VoIP), private branch exchange (PBX) and key system unit (KSU). The best phone systems for small businesses use VoIP technology, which allows you to use your business internet connection for the whole system. Business phone systems are continuously evolving to become entire communications platforms involving text, voice, and video communications, as well as collaboration between hybrid and remote team members.
Why You Should Trust Us
When choosing the best business phone systems, our team of small business experts attended live demonstrations, conducted hands-on testing, and thoroughly researched the leading solutions on the market. We started by examining pricing and plans to determine the best value for each budget. We also considered how complex installation and setup was for each system, as well as whether companies offered additional support. Then, we tested the most important features in a business phone system, including omnichannel communications, collaboration tools and third-party integrations. Finally, we analyzed customer reviews to find out what each company’s existing users had to say about their experience. Learn more about our methodology.