What was once just call center software has evolved beyond the phone lines and into the many channels of communication consumers use every day. Today’s contact center software can also manage email, text message, and social media communications, providing central control over a communications network that puts the best call center software of yesteryear to shame.
Customer support communications are critical and choosing the right contact center software to support them is an important decision. We review some of the leading platforms to help you determine which is the right one to trust for your business.
Why You Should Trust Us
When choosing the best contact center software for small businesses, we looked for platforms that can help customer support teams provide exceptional service. We started by reviewing pricing and plans to see which software provides the most value for your dollarl. Our testing included examining features for phone, email, and live chat support, as well as customization of workflows, call recording and monitoring tools, call routing options, and third-party integrations. We also examined customer reviews to get a sense of what real-life users of each platform had to say about their experiences. Learn more about our methodology.